Welcome to the AREP Support Page
Click below to view some of the commonly asked questions and answers on accessing online courses.
Users with an existing member account are required to reset your password when you log in for the first time after July 10, 2020. Please enter your username/email then select the “Lost your password” option and follow the directions on screen to reset your password.
Note that your new password should be at least eight characters and should include a combination of uppercase and lowercase letters, numbers, and special characters.
For the best experience, please use one of the following browsers:
Microsoft Edge; Google Chrome or Mozilla Firefox (Internet Explorer is no longer supported)
Each AREP website requires a unique email address. If you see the “Email already exists” message during registration then you already have an account on this site or another AREP regional website (North America or Asia Pacific site accessed by clicking on the regional link at the bottom of the webpage). Please log in on the same AREP website where you created your account to view your course certificates or use a unique email address to register another account on the regional sites independently.
If you experience slower than normal course playback, try the following to increase the speed:
- Close all other browsers, tabs, and applications.
- Disconnect any open VPN connections.
- Contact your Internet Service Provider (ISP) to troubleshoot internet speeds.
Pop up blockers should be disabled for the Advanced Renal Education program in order to play courses. If you experience a course that won’t play, please check your pop up blocker and allow pop ups for the AREP site then try again.
You may not have access to your history when accessing your learner dashboard using Internet Explorer, which is no longer supported by Microsoft. Please log into the AREP site using one of the following browsers for the best experience:
Microsoft Edge; Google Chrome or Mozilla Firefox
Your new password should be at least ten (10) characters and should include a combination of uppercase and lowercase letters, numbers, and special characters. If the site won’t accept your new password when resetting your password, please confirm your new password follows these rules and try again.
Yes. To change your password login (click on the green button, top right of website) and go to your dashboard (renamed green button, top right of website once logged in) and click on your Profile. Follow the on-screen instructions to change your password.
Yes. If you do not need a certificate, you can access the courses directly without registration.
Navigate to the eLearning tab on the home screen, choose your topic area, then click on any “Start Non-Certificate Course” from the list of course topics.
From the home screen click the “My eLearning Center” button (green button, top right of website). Create a new account by clicking ‘Create Account’ or login to your existing account. Once logged in, go to dashboard by clicking on the green “dashboard” button at the top right of the website.
From your dashboard page you can access all Certificate courses under the ‘All Courses’ tab. Click on any course. You will be taken to a course description page. Click ‘Start Course’ and your course will launch.
Note: All Certificate courses must be taken from start to finish and you must pass the final assessment with 80% correct responses. Once the course is completed, you can close your course window by clicking on the ‘Exit’ link on the course window, and return to your dashboard where you will find your certificate under the ‘Completed’ tab. Certificates can then be printed directly from your dashboard.
Simply log into the system and go to your “dashboard”. Near the top, you will see a tab that says “In Progress”. Click this tab. Here you will see all the courses that you have started but not completed. To resume where you left off, click the course name. You will be directed to a course description page. Click, ‘Start Course’ and you can continue the course from where you left off.
Once you complete a course, access to your eLearning certificate. Certificates do not expire.
In “My Dashboard“, click on the “completed” tab, look for the course you completed. There is a Pdf icon to the right of the course title. You may download and print your certificate by clicking the icon.
Simply log into the system and go to your “dashboard”. At the top you will see a tab that says “In Progress”. Click this tab; there you will see all the courses that you have not completed. To resume where you left off, click the course name and start the course from the course description page. Your course should open up in a new tab or window. Then, navigate directly to the final quiz by clicking on it from the course menu on the left side of the course.
Yes. However, we recommend that you review the course first. Restart the course from the course description page and click “Start Course”. Using the left side course Menu to navigate, review the sections of the course you need to review before attempting the test a second time.
No, eLearning courses are free of charge. The Advanced Renal Education Program’s eLearning courses are brought to you by Fresenius Medical Care-Medical Information and Communication team for the purposes of allowing renal professionals to access free online educational materials and resources.
In order to pass the test for eLearning courses, you must receive a score of 80% or higher.
New eLearning courses are released periodically, but not on a set schedule. Please check the website as we will post a notice about a new course on the home page banner. You would also receive an email announcement if you are registered on our website as an elearning participant.
For additional help, you may submit a support ticket:
Enter your ticket details below. If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.